Emergency Service
Immediate Medical Care, 24 Hours a Day, Every Day
In case of an emergency, contact us immediately at al +34 913 875 000
The Ruber International Hospital provides a 24-hour Emergency Service for pediatric, gynecological/obstetric, and adult emergencies, ensuring the highest standard of medical care. Our highly qualified multidisciplinary team offers a rapid and effective response to any emergency.
A Specialized and Multidisciplinary Medical Team
Our Emergency Service is managed by the same team of Intensive Care and Coronary Unit specialists who oversee the hospital's ICU. The team includes a Head of Service and 10 expert physicians specializing in critical and non-critical emergency care.
Thanks to this specialized training, we guarantee efficient and safe medical care, handling both severe cases and minor emergencies that can either be resolved within the Emergency Service or referred to the appropriate specialty.
Fast and Efficient Care
Our operational model is designed to minimize wait times and ensure the best possible medical attention:
- Immediate reception and triage: Patients are evaluated by the nursing staff.
- Medical assessment and treatment: A specialist physician attends to the patient and provides the necessary treatment.
- Coordination with other specialties: If specialized care is needed, we contact the on-call medical team.
- Hospitalization or discharge: If required, the patient is admitted to the appropriate unit or discharged with medical instructions.
This protocol is followed 24 hours a day, 365 days a year, with additional reinforcements on weekends and during high-demand periods.
Because Every Second Counts, We Are Here for You 24/7
Our 24-hour Emergency Service is designed to provide immediate, efficient, and personalized care. We have a highly qualified team that works in close coordination with the ICU and other specialties to ensure the best medical assistance without compromising quality.
If you have an emergency, do not hesitate to contact us immediately at +34 913 875 000.
Your health and well-being are our top priorities.
We understand that in an emergency, it can be difficult to remember everything. To help streamline your care, we recommend bringing the following essentials:
- Identification document (DNI, NIE, or passport).
- Payment method, as this is a private service and does not work with insurance providers.
- Previous medical reports, if available (especially if you have a chronic condition or are undergoing treatment).
- A list of medications you take regularly.
- Contact information for a family member or companion.
If hospital admission is required, a family member can handle administrative procedures afterward.
Ruber International Hospital does not have its own ambulance service. However, if you need an ambulance for medical transport, please call us immediately at +34 913 875 000. Our team will guide you on the next steps and provide you with contact details for the service we regularly work with.
Ruber International Hospital is Located at:
Calle de la Masó, 38, 28034 Madrid, in the Mirasierra neighborhood.
The Emergency Department is located on the ground floor of the hospital and features a direct access ramp on the side façade, facilitating entry for patients with reduced mobility or those arriving on a stretcher.
Admission and Reception
To complete a patient’s admission, please proceed to the hospital reception, located on the same floor as the main entrance, adjacent to the Emergency Department. Our admissions team will assist you with the necessary procedures.
The Emergency Department at Ruber International Hospital is exclusively private and does not work with insurance providers. Patients must pay directly at the time of service.
How is payment made?
- Payment is made at the hospital, either before or after receiving medical care, depending on the urgency of the case.
- The hospital accepts credit/debit cards and other approved payment methods.
- If hospital admission is required, a cost estimate and payment conditions will be provided.
For more information on pricing or payment methods, please contact us directly at +34 913 875 000 before your visit.
Ruber International Hospital has a dedicated service for international patients. Our reception team includes multilingual staff to facilitate communication upon arrival and coordinate care through the International Patient Care Service.
Before Visiting the Emergency Department
If you have international health insurance, it is essential to contact the G24 service in advance to manage your coverage and guarantee of payment letter.
G24 Phone Number: 901 123 456
The G24 team will coordinate with your insurance provider to ensure a smooth and efficient care process.
Multilingual Support and Administrative Assistance
- Our reception staff speaks multiple languages to facilitate the admission process.
- If your insurance covers the medical care, you must present a guarantee of payment letter before receiving treatment.
- If you do not have the letter upon arrival, you will be required to make a credit or debit card payment until the insurance provider confirms coverage.
Contact – International Patient Care Service
Phone: +34 91 387 50 00
Mail: atencionpaciente.rbi@ruberinternacional.es
For any inquiries, we recommend contacting our team before arriving at the hospital.